Features
Satisfaction surveys on WhatsApp, scheduled at your pace
Ask how the experience went with no effort and find out what to improve before you lose the client.
An unhappy client rarely complains: they simply don't come back. A short survey lets you listen in time, learn what to improve and notice who was so pleased that it's worth asking for a review. You build it like any other campaign, pick who gets it and schedule it for the day you want.
What it solves
Schedule it and it handles itself
You leave the survey ready with its date and its client list, and it goes out without you having to remember or send it one by one.
Short and easy to answer
One NPS-style question and an optional comment; the client replies in seconds and you get a clear signal.
Find out what to improve
You see patterns in the answers and catch what bothers people in time, before they leave without a word.
Make the most of happy clients
The ones who were delighted you can ask for a review or bring back with a promo, at just the right moment.
Frequently asked questions
How is the survey sent?+
You build it as one more campaign type: pick which clients get it, write the questions and schedule it for the date you want. It arrives on WhatsApp and the answers gather in one place.
What is an NPS survey?+
It's a simple question about how likely they are to recommend you, with an optional comment; it takes seconds to answer and gives you a clear satisfaction signal.
What are the answers good for?+
To learn what to improve before you lose clients, and to spot your happiest ones and ask them for a review or bring them back.
Listen to your clients with surveys that go out on their own. Try Quetzalty free for 14 days, no card required.