Terms & Conditions
Last updated: August 4, 2026
These Terms and Conditions govern the use of Quetzalty, operated by Smartydreams. By ticking the acceptance box, creating an account or using the service, you agree to be bound by them. If you contract on behalf of a company, you represent that you have authority to bind it.
1. Who we are and what you accept
Quetzalty is a software service operated by Smartydreams. These Terms, together with the Privacy Notice, form the entire agreement between you and us and supersede any prior agreement on the same subject. You must be of legal age to contract. We keep a record of the version of these Terms you accepted and the date on which you did so.
2. Definitions
“Platform” means the Quetzalty software in any of its modules. “Business” or “you” means the individual or company holding the account. “Staff” means the people to whom the Business grants access to its account. “End Client” means the person who contracts or receives the Business's services and whose data the Business records in the Platform. “Plan” means the subscription tier contracted.
3. What we give you
We grant you a limited, revocable, non-exclusive and non-transferable licence to use the Platform in accordance with your Plan for the term of your subscription. Available features depend on your Plan and contracted vertical, and may change: we add, modify and retire features. If we retire a feature that is essential to your Plan, we will give you at least 30 calendar days' notice.
4. What we do NOT do: you provide the service to your clients
Quetzalty provides technology; it does not provide the services you offer to your End Clients and does not take part in the relationship between you. We are not a party to the contracts you enter into with them and we are not liable for the quality, safety, legality, timeliness or outcome of what you provide to them, nor for their no-shows or breaches. It is for you to hold the qualifications, licences, permits and insurance your activity requires, and you are answerable to your End Clients and to the authorities.
5. Your account and your team
You are responsible for the accuracy of your account data, for keeping credentials secure and for all activity carried out under the account, including that of your Staff, which is attributed to you as your own. You must notify us without delay if you detect unauthorised access. We may refuse a registration or suspend an account where we detect false data, impersonation or fraudulent activity.
6. Plans, recurring charges, renewal and cancellation
Subscriptions are charged in advance according to the Plan chosen. Before you contract we tell you the amount, the frequency and the charge date, and the recurring charge is only activated with your express consent. Your subscription renews automatically at the end of each period; we will email you at least five calendar days before each renewal so that you may cancel without penalty. You may cancel at any time from your account, with immediate effect on the next renewal: you keep access until the end of the period already paid for and no further charges are made. Periods already paid for are non-refundable, unless the law provides otherwise. If we change prices, we will give you at least 30 calendar days' notice before they apply to your next renewal.
7. Free trials
We may offer free trial periods. When the trial ends, access is suspended unless you contract a Plan; no automatic charge is made that we have not informed you of and that you have not expressly consented to.
8. Collecting payments from your clients through the Platform
If you enable the payments module, we collect for your account and on your behalf the amounts your End Clients pay you, relying on external payment processors. Quetzalty is not a financial institution, nor an issuer of payment instruments, and does not provide banking or currency-exchange services. Refunds and chargebacks are for your account, and we may withhold them or deduct them from amounts pending transfer to you. We may request identity and business documentation as a condition for enabling or maintaining the payments module.
9. Electronic invoicing
If you use the invoicing module, the Platform issues documents using the information you enter and the tax details you configure. The tax accuracy of those documents, compliance with your tax obligations and the retention of your records are your responsibility.
10. Artificial intelligence features
The Platform includes artificial intelligence features: copilots, text generation, summaries and agents that converse with your End Clients. Their outputs are generated automatically, may be inaccurate, incomplete or wrong, and are not guaranteed to be available or free from faults. You must review them before using or publishing them, and you must not rely on them as the sole basis for consequential decisions about people, particularly in clinical, employment, credit or legal matters. Quetzalty does not provide medical, legal, tax, accounting or financial services, and its outputs do not replace a professional's judgement. If you enable agents that converse with your End Clients, it is for you to inform them that they are interacting with an automated system. To operate these features we rely on external language-model providers.
11. Messaging and third-party channels
If you connect WhatsApp, Meta or other channels, their use is additionally subject to those providers' policies, which you must comply with. It is for you to obtain and retain demonstrable consent from the people you message, and to honour their opt-out requests. We are not liable for the suspension, limitation or closure of your accounts or numbers on those channels, nor for changes those providers make to their rules or prices.
12. Personal data
The processing of personal data is governed by our Privacy Notice. In short: for your account data we are the controller; for your End Clients' data you are the controller and we act as processor, handling it solely on your behalf. It is for you to have the legal basis or consent required to process it, and to comply with the regulations applicable to you, including clinical-record rules if you operate in healthcare. You will hold us harmless against any claim arising from a breach of these obligations.
13. Acceptable use and prohibitions
You may not use the Platform for unlawful purposes, to send unsolicited communications, to infringe third-party rights or for fraudulent activities. The following are expressly prohibited: accessing the Platform by unauthorised automated means, including robots, spiders, crawlers and scrapers; systematically extracting, copying or reusing its content, its catalogues or other users' data; building derivative databases; circumventing usage limits, access controls or technical protection measures; reverse engineering; using the Platform to evaluate it for competitive purposes or to develop a competing product; and using its content to train artificial intelligence models, a use we do not authorise and over which we expressly reserve our rights. You may not assign, resell or sublicense your access. We may apply technical traffic limits and automation-detection measures to protect the service and our users.
14. Intellectual property and ownership of data
The Platform, its software, its documentation, its brand and the databases comprising it are the property of Smartydreams and are protected by applicable law; these Terms transfer no rights over them to you beyond the licence to use. The information you upload and that of your End Clients is yours: you authorise us to process it solely to provide you the service and to comply with legal obligations. If you send us feedback or suggestions, we may use them freely to improve the product.
15. Service availability
We work to keep the Platform available and we carry out maintenance, which we will endeavour to schedule at low-impact times and to announce where foreseeable. Current Plans do not include an availability commitment expressed as a percentage; if we introduce one, it will be published as an annex. Interruptions do not give rise to refunds beyond those granted by law.
16. Warranties
The Platform is provided “as is” and “as available”. To the extent permitted by law, we give no implied warranties of merchantability, fitness for a particular purpose, or that the service will be uninterrupted, error-free or free from vulnerabilities. Nothing here excludes warranties that the law grants you on a non-waivable basis.
17. Indemnity
You will hold us and our personnel harmless against any claim, demand, penalty, damage or expense — including reasonable legal fees — arising from your use of the Platform, from the service you provide to your End Clients, from the content and data you upload, from a breach of these Terms or of the regulations applicable to you, in particular those on personal data protection and on messaging channels.
18. Limitation of liability
To the extent permitted by law, we are not liable for indirect damages, loss of profit, loss of opportunity, loss of goodwill, or loss or corruption of data. Our total aggregate liability to you, on any ground and taken together, will not exceed the amount you have paid us for the service in the twelve months preceding the event giving rise to the claim. These limits do not apply to wilful misconduct, bad faith, gross negligence, or any liability the law does not permit to be limited.
19. Suspension, termination and your data
You may cancel your subscription at any time from your account. We may suspend or terminate the service, with such notice as circumstances permit, if you breach these Terms, on non-payment, if we detect fraud or if a security risk exists; where the risk is imminent, suspension may be immediate. While your account is active you may export your information from the Platform. After termination, we will keep your data available for export for 30 calendar days and will delete it within the following 90 calendar days, save for what we must retain by legal obligation. Accrued payment obligations, the indemnity and the limitation of liability survive termination.
20. Changes to these Terms
We may amend these Terms. We will give you at least 30 calendar days' notice by email or within the Platform, and the version in force will always be published on this page with its date. If you disagree with a change, you may cancel your subscription before it takes effect; if you continue using the service after that date, you will be deemed to accept it.
21. General provisions
We may assign this agreement to a company in our group or in the context of a merger, acquisition or sale of assets, informing you of it; you may not assign it without our written consent. We will send notices to the email registered in your account or within the Platform, and they will be deemed received on being sent; you may notify us via our Contact page. Our not exercising a right at a given time does not mean we waive it. Neither party is liable for breaches caused by events beyond its reasonable control, such as natural disasters, power or network outages, acts of authority or failures of essential suppliers. These Terms and the Privacy Notice constitute the entire agreement between the parties. If any clause is held invalid, it will be construed as closely as possible to its purpose and the remainder will continue to apply in full.
22. Governing law, jurisdiction and language
These Terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Mexico City, waiving any other jurisdiction that might correspond to them by reason of their present or future domiciles. These Terms are published in Spanish, English and Portuguese; in the event of any discrepancy between versions, the Spanish version prevails.