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How to charge appointment deposits over WhatsApp
5 min read
Charging a deposit sounds awkward until you see the difference: clients who reserve with a deposit do show up. The key is asking for it well, at the right moment and with a payment method that's easy for anyone. WhatsApp is exactly that method.
Why the deposit works
When something costs nothing, it's easy not to show up. A small deposit changes the equation: the client already invested, so they value their spot and arrive.
It's not about charging everything up front, but a symbolic part that confirms intent. That's enough to noticeably lower no-shows.
The right moment: at confirmation
The deposit is asked for right when the client picks their time, not before or after. At that instant they've decided and paying the deposit feels natural.
An assistant can send the payment link automatically when closing the appointment, so it's only confirmed once the deposit comes in.
No friction: a link, not a card terminal
You don't need a card terminal or to ask for card details over chat. A secure payment link over WhatsApp lets the client pay on their phone in seconds, with the card they already use.
The money reaches your account and the appointment is locked in. If the client doesn't pay, the time stays open for someone else.
Frequently asked questions
How much should I charge as a deposit?+
A symbolic amount that confirms intent —for example, the cost of part of the service— is usually enough to reduce no-shows without holding back the booking.
Does the client need an app to pay?+
No. They get a payment link over WhatsApp and pay from their phone browser with their card, in seconds.
What happens if they don't pay the deposit?+
The appointment isn't confirmed and that time stays available for another client. That way you don't block your calendar with reservations that aren't serious.
Charge deposits over WhatsApp with a payment link, automatically at booking. Try Quetzalty free for 14 days, no card required.